Refund, resend and returns policy
This refund policy is to be used as a resource by dropshippers who work with cryptoshoppingstore.com
Please review the following policies carefully.
ALL DISPUTES SHALL BE OPENED ON cryptoshopping store . OTHERWISE, cryptoshopping store WILL BLOCK YOUR ACCOUNT PERMANENTLY.
cryptoshopping store offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to cryptoshopping store if our Dispute Team asks for a return in Disputes.
Except the important interpretation, cryptoshopping store will make Refund, Resend, or Accept the Return for any of the following cases:
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from cryptoshopping store warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from cryptoshopping store warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from cryptoshopping store warehouse due to the strict customs clearance at Brazil.
c. For China Post Registered Air Mail and cryptoshopping store liquid direct line to all counties, cryptoshopping store will deal with your dispute for delayed orders after 100 days counting from the date that order departed from cryptoshopping store warehouse.
d. For some special shipping methods, cryptoshopping store cannot deal with your disputes. (See the following important interpretation)
Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery
cryptoshopping store will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, cryptoshopping store takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, cryptoshopping store will put the products in your private inventory and will not refund them when we receive the returned items.
c. cryptoshopping store cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
cryptoshopping store offers a full refund or a replacement if packages arrived are badly damaged.
cryptoshopping store offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, cryptoshopping store cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, Your clients shall complain or open a dispute with you within 5 days after packages are delivered.
d. For electronic products, Your clients shall complain or open a dispute to you within 10 days after packages are delivered.
e. For service products, cryptoshopping store refunds you the cost of the product which is the price in China market. If you have cryptoshopping store quality inspection service. Otherwise, cryptoshopping store will not take any responsibility for them.
cryptoshopping store has a strict quality control process before products are dispatched. cryptoshopping store will deal with incorrect or missing products as follows:
a. For incorrect products, cryptoshopping store offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., cryptoshopping store offers a refund or resend if you provide a screenshot of your clients’ complaint including name, content and date.
c. For parts missing which doesn’t affect product function, cryptoshopping store may refund partially or resend the missing part; for parts missing which affect product function, cryptoshopping store will resend the product only.
d. For accessories, cryptoshopping store will resend the accessories.
Notes: For size problem, cryptoshopping store will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
For orders cancellation, cryptoshopping store offers a full refund before products been processed by warehouses. But things may be different for following orders:
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as cryptoshopping store has planned and prepared for you after payment.